Question: I recently sat in on a remote sales demo and it was a nightmare. Bad. Internet froze. You could hear people speaking that shouldn’t have. A radio was on in the background. Embarrassing. I’m afraid it may happen to me someday. Any suggestions on how to avoid this type of thing? Answered by: Peter Cohan, Principal, “The Second Derivative.” What you’re asking is how to avoid SAD (Stunningly Awful Demos). First, I give you … “The Top 10 List of SAD.” Aberdeen Group Benchmarking ERP in Manufacturing – TAKE THE SURVEY and WIN A FREE COPY OF THE RESULTS! Win a High-Fashion “Shoot the Donkey” Cap! Just email us your suggestions on potential “Shoot the Donkey” stories.

Find, acquire and retain customers.

Angry and Bored? You Must Be a Customer Learn about Enterprise Feedback Management by Russ Banham – CFO Magazine   How Customer-Focused Is Your Website? Egocentric is not good by Peter DeLegge – Marketing Today   Is Your Customer Service Good? Take the test and find out by Irene Cherkassky & Hallie Mummert - Target Marketing   Nurture Vs. Nature in B2B Lead Generation Are you dropping out too soon? by M.H. “Mac” McIntosh – Sales-Lead-Experts.com

Integrate. Automate. Maximize operations for bottom-line results.

Focus on the Customer … Outrunning the Grizzly Quote-to-Order beats the bear and others by Jim Hessin – Cincom Systems   Developing a Strategy for Digital Convergence … Turning the tech world upside down by Sean Silverthorne – HBS Working Knowledge   The Forecast for SOA: CIO and Computerworld Research Report Are you one of the 58 percent? by CIO Magazine   Geofocusing – Localizing Your Website ... And when not to by Joseph Carrabis - imediaconnection.com

Deliver business-critical information to anyone, anytime, anywhere.

“The Dictionary of Corporate BS” Conference calls in the “John?” Donna Hedge, Assistant Editor, Expert Access interviews author, Lois Beckwith   No RSS? You’re Fired! Sample it, study it, and use it by Paul Gibler, Connecting Dots – Wisconsin Technology Network   An RSS Network A helpful list of RSS feeds by Rss-Network.com   When to Wiki … When to Blog Blogs are for news; Wikis are for knowledge repositories by Bob Doyle – Econtent Magazine   Blogging All About Creating and Sharing? … A Pew report portrait on blogging (PDF) by Amanda Lenhart & Susannah Fox – Pew Internet & American Life Project