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How to Achieve Blistering Customer Bliss (and Profits)!

Attend a free webinar with Jeanne Bliss, managing partner of
Customer Bliss and author of “Chief Customer Officer.”

Customer Relationship StrategiesBusiness Process ManagementEnterprise Content Management


August 29, 2006 - Issue 5.18

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The Shorts on the Long Tail

Why I Love Ben Franklin!

My Comfy Cubicle

Look up Your Driver’s License? … No Way!
 


 

Alexander Consulting, LLP

AMR Research

Anthony Parinello

Basex

BDM News

Jeanne Bliss

Brian Carroll

Maureen Blanford

CIOview

Kevin Craine

CRMguru.com

Dave Stein

Dr. Jon Anton

Doculabs

Meryl K. Evans

Fujitsu Consulting

Capital Source Partners

Casey Hibbard

InfoTrends/CAP Ventures

InternetVIZ

JoAnna Brandi & Company

Louis Columbus

Market Wire

Nielsen BuzzMetrics

Bill Porter, Porter Research

Skip Press

Rafferty Consulting Group

Realtimepublishers.com

Ries & Ries

David Meerman Scott

Search Security

Steven Van Yoder

Technology Evaluation.Com

The VAR-City

[ Full Expert Directory ]
 


ESUG's 14th International Smalltalk Conference 2006
September 4-8, Prague, Czech Republic

Cincom/CRMXchange Webcast
September 7

ACCE 2006
September 11-13, Seattle

CODA Conference
Sept. 18-20, Scottsdale, AZ
Cincom will be showcasing Q20 and Synchrony at this event.

IT Channel Vision
October 3-6, Phoenix
,

ATA (American Teleservices Assn.) Annual Convention
October 8-11, Orlando

Worker’s Compensation & Disability Conference and Expo
November 14-16, Las Vegas

[ More ... ]
 


Issue 5.17
August 15, 2006
Issue 5.16
August 1, 2006
Issue 5.15
July 18, 2006
Issue 5.14
July 6, 2006
Issue 5.13
June 20, 2006
Issue 5.12
June 7, 2006
Issue 5.11
May 23, 2006
Issue 5.10
May 9, 2006
Issue 5.9
April 25, 2006
Issue 5.8
April 11, 2006
Issue 5.7
March 29, 2006

 [ More Archives ]


Feature Story

Small Giants Shoot the Donkey!

Companies That Choose To Be
Great Instead of Big

Steve Kayser interviews
Bo Burlingham, author of
"Small Giants"


 

 


 

Question: I’m in sales. And believe it or not, I’m struggling with shyness. Because of that, I feel like I don’t adequately communicate the great value of my products and services. Any suggestions?
Answered by: Hmm. Yes. You need convincing convictions from Anthony Parinello, author of “Getting to VITO, the Very Important Top Officer,” and six other wildly successful sales books. 

 

 

Find, acquire and retain customers.
Jackie Chan - Superman, Singer and Philanthropic Success

Chan uses his star power to create the change he wants to see in the world
by Russel Wasendorf, Sr. - Stocks Futures and Options Magazine
 

Geezer Geeks Gone Gonzo!

Retain the knowledge of your baby-boomer workforce before they retire
by Lou Washington
 

Management Strategies of Bobby Knight and "Coach K"

How to create a team of players with different motivations and learning styles
by Sean Silverthorne - Harvard Business School Working Knowledge
 

CRM's Top Ten Unmet Needs

Turn features into strategies and results to better meet customer needs
by Louis Columbus - CRM Buyer
 

The Long Tail … Two Free Chapters

Is an endless amount of choices for consumers creating unlimited demand? (PDF)
by Chris Anderson - The Long Tail
 

Proactive Failure Analysis

Figuring out what your worst business nightmare is
by Jack Hipple - Innovation-TRIZ
 


Figuring Out Process Configuration
Enable experts within your company to easily capture
 knowledge then quickly configure products and
options to meet their specific needs.

Congratulations to Expert Access Graphics Art Contributor Tom Hortel … The Buzz Is Big! The Buzz Is Good!

 

Integrate. Automate. Maximize operations for bottom-line results.
The Revenue Factoring Factor Factored ...

Create an exit strategy that will allow you to pay off the factoring company
by Theodore F. di Stefano - E-Commerce Times
 

Big Blue’s Revved Up Software Engine Not So Blue

Software is emerging as Big Blue's most reliable generator of growth
by Steve Hamm - BusinessWeek
 

The Long Neck VS. The Long Tail

Hone your website to help customers do key tasks
by Gerry McGovern
 

Excellence Always … Tom Peters

Revisit the basics to learn better customer management (PPT)
from tompeters.com
 

The Hidden Flaw in Web 2.0

New-generation, web-driven applications are easy prey for hackers and viruses
by Chris Nuttall - Financial Times Deutschland
 


Legacy System Conversion
Learn how to quickly move to a more flexible document automation solution.

Fix the Cracks in Your Customer Foundation

How to finally give customer metrics clarity, consistency and the position of importance they need to make your organization successful.

Join Chief Customer Zealot Jeanne Bliss, author of
Chief Customer Officer,” for this free webinar:
 September 7, 2006 at 2:00 - 3:00 pm EST.

 

Deliver business-critical information to anyone, anytime, anywhere.
Comment Is Free ... but Building User-Generated Communities Is Hard

Cultural differences between running a newspaper and an online conversation
by Nico Macdonald - Online Journalism Review
 

IT’s Evolving Role in Document Management

New technology provides new collaboration and process possibilities
by Alex Adamopoulos - Document
 

Top 10 CEO Blogs?

In a sea of blogs, follow these to learn from industry masters
by Mario Sundar - Marketing Nirvana
 

Leveraging Both Sides of the Corporate Brain

Balance logic and creativity to get more from your print investment
by Guy Broadhurst - Enterprise Content Management News and Solutions
 


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Products and Services
Cincom

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